DMV computer glitch means people might not be getting their licenses

People who paid to renew their licenses may not be getting them

The Department of Motor Vehicles says a computer glitch means people who paid early to renew their licenses means the license they’ve been waiting to arrive in the mail may never come.

The technology at the DMV is something like forty years old, and is failing regularly,” said Assemblyman Jim Patterson, whose district includes Fresno and Clovis.

The DMV sent drivers notices 120 to 150 days ahead of their licenses’ expiration dates.

The problem was, the DMV’s system was only set up to accept payment 115 days before the due date.

So anyone who was proactive and paid right away online or by mailmight not be getting their license, or their money back.

“They got a receipt, they have cancelled checks, and the DMV has no record of their payment, and the DMV is insisting that they pay again,” said Assemblyman Patterson.

Patterson says the DMV fixed the computer error.

But between November and January, Patterson estimates that could have affected thousands or tens of thousands of Californians.

“They keep saying they’re going to fix it. A week goes by, the sun comes up, and there’s another failure,” said Assemblyman Patterson.

If you were affected, Patterson says you can contact the Assemblyman’s Office for your district, and they can work things out with the DMV for you.

But Patterson says the fix and an apology isn’t enough.

“You can’t simply ask the same people who have gotten the DMV into this deep difficulty to find a way out,” said Assemblyman Patterson.

He wants a complete overhaul at the DMV.

“There has to be change at the top. The executives in charge of the DMV have essentially failed Californians. They have failed the mission of the DMV, and they have failed the employees of the DMV,” said Assemblyman Patterson.

close video ad
Unmutetoggle ad audio on off